Store Policies

SHIPPING

We currently ship within the U.S. and Canada. If you wish to place an order to ship internationally, we can provide you with a quote for the shipping fee based on where the package is being sent to. We cannot ship to P.O. boxes, military addresses or multiple addresses. If you are shipping to a 3rd Party to forward your package internationally, we will need the phone number, name of your account representative and account # to verify your account. Please send an email along with your order number with this information to Hello@ShopHoneyLavender.com.


USA Shipping

$0 to $50             USPS PRIORITY (2-3 Bus Days)                    $5.00 USD

$50 +                   USPS PRIORITY (3-5 Bus Days)                    FREE                                  

Canada Shipping

$0 to $50             USPS STANDARD (3-5 Bus Days)                    $10.00 USD

$50 +                   USPS STANDARD (3-5 Bus Days)                    $20.00 USD

 

ORDERS

Payment Options

We accept VisaMasterCardAmerican Express and Discover credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. 

Changing or Canceling Orders

If you need to change or cancel your order, please contact us immediately at Hello@ShopHoneyLavender.com. If an order has already been sent we cannot make any modifications.

Tracking Orders

You will receive a link to track your order via the email you provided when entering your account info.  If you did not receive your link within 24 business hours, please email Hello@ShopHoneyLavender.com

Sales Tax

Sales tax will be added to all purchases by customers in California. 

 

RETURN POLICY

All returns must meet the following requirements.

  • Mailed back within 10 days of receiving your order. 
  • Must be unused, undamaged, and with all tags attached.

NON-RETURNABLE ITEMS

Swimwear, Undergarments, Artwork, Plants, Stationery, Sale or Discounted Items, Shoes, Special Order Items, Used or Worn Merchandise, Items with No tags Attached.

Please note: If there is a manufacturer's defect, we will make an exception. In this case, email our Customer Service dept. at Hello@ShopHoneyLavender.com to request an approval and note specifically what the issue is on the return slip provided in your package. Don't see the return slip? Email us at the support email above. The customer service dept. will give you an approval code to add to the return slip. Items that have a defect may not be returned without this code.

HOW TO RETURN

  • Repackage your return securely in the same box or in a box comparable to the one you received your item in.
  • Enclose a copy of the your invoice and circle the items to be returned.
  • You are responsible for any shipping charges, which occur from a return. Keep your tracking number to ensure the package is returned to us. We are not responsible for packages that we do not ship ourselves.
  • Ship your return package to:
Honey & Lavender 
4275 Avenida Gregory
Spring Valley, CA 91977
 

REFUNDS PROCESSED

Once your return is received, inspected and approved, your refund will be processed within 5 business days (M-F, 9am to 5pm PST) to the original form of payment. You will be notified via email to the e-mail provided on your order when the refund has been credited. Your bank may require additional days to process this refund to your account.

EXCHANGES

If you wish to receive another item in your return's place, simply place a new order online. Due to the quick rotation of products, it is important that you buy the item quickly before we run our of stock.